Our Terms and Conditions

Cancellation policy

We understand that cancellations are sometimes unavoidable. If you need to cancel your booking please be aware that notification of cancellation must be made in writing.

Refunds

  • 10-30 days prior 60% of total cost of tour
  • 4-9 days prior 80% of total cost of tour
  • 3 days or less 100% of total cost of tour
  • Should we have to cancel, we will make a full refund as soon as possible.

Conditions

  • All amounts are quoted in Australian Dollars and inclusive of GST (Goods and Services Tax).
  • We reserve the right to alter the itinerary due to unforeseen circumstances or cultural reasons.
  • We accept no responsibility for any loss of property or damage to personal property.
  • We will not be held accountable for any personal injury or illness to the client during the course of your stay at Banubanu Wilderness Retreat.
  • We recommend clients take out adequate travelers’ insurance to cover:
    • Costs arising from their cancellation of a booking due to unforeseen circumstances.
    • Loss and damage to property.
    • Personal injury and illness.
  • Before departing on the program you will be required to read and sign the Banubanu Wilderness Retreat Indemnity form. You can download a copy of the form here.
  • By confirming your booking you are acknowledging that you understand and agree to these conditions.